Helpful Information Before You Book

In addition to what's on my site, here's everything you need to know about my counselling services to help you make a decision that's best for you - from pricing to availability, location, and more!

Location

My office is located in the Springhill Professional Centre inside of Sacral Flow Chiropractic & Spa (Unit 1 - second door to the left once inside the lobby). Please note the office is not open for walk-in bookings; however, you're welcome to book online or email me anytime at hello@hollowandhill.ca 

Pricing & Payment Options

My fees are in alignment with the pricing recommendations set out by the BCACC and are subject to change with notice. My current rate is $155 per 60-minute session (no GST).

Sessions can be paid for by cash, e-transfer (preferable), or credit card. I also provide some sliding scale spaces to help remove barriers to care as best I can. Reach out anytime to discuss current availability.

Insurance & Direct Billing

If applicable, please refer to your benefits booklet or contact your insurance provider or human resources benefits representative to determine if you have coverage for a Registered Clinical Counsellor (RCC). If yes, you'll receive a detailed receipt you can use to easily submit a claim for reimbursement. Unfortunately, I do not provide direct billing at this time. 

Parking & Accessibility There is free, on-site parking in front of the building (yay!), and bus Route 9: Gleneagles stops near the building on Springhill Drive. Both the building and my office are wheelchair accessible. 

Washrooms

The building provides easy access to restrooms in the lobby with no key required. Unfortunately, only gendered washrooms are available at this time. Please know you're welcome to use the washroom that feels right for you, and to reach out anytime if there's anything I can do to help you feel more comfortable or at ease.

Booking Hours & Availability

I offer 4-5 appointment times per day. My hours are MWF from 9:45 am to 4:30 pm, Tuesdays from 10:15 am to 5:00 pm and Thursdays from 2:30 to 8:30 pm (subject to change). Evening availability is limited at this time; however, please reach out if you're interested or looking for a specific time as I may be able to accommodate you.

Scheduling Options & Waitlist

Appointments can be scheduled online, by email or at the end of your session. You're also welcome to add yourself to my waitlist for a specific date/time and you'll be notified if a space opens up.

Appointment Types

I offer in-person sessions with an option to book online appointments as needed (i.e., road conditions, illness, scheduling needs, etc.). I do not provide online-only services at this time.

Cancellations & No Shows

As much as I would love to not have to charge for late cancellations, I need at least 24-hours notice or the full session fee will apply to support client care and the sustainability of my small business. Thank you very much for your support and understanding. 

Have a question that hasn't been answered? Reach out anytime to hello@hollowandhill.ca. I'm happy to support you.

Warmly,

Sam

Sam Nielsen, MACP, RCC (she/her) Registered Clinical Counsellor, Kamloops BC